We only accept website-related comments.Although we will read every email message within two business days, we are not able to respond to each message we receive.Official Website of the Department of Homeland Security

This site provides general information on some commonly encountered immigration matters only and was created to allow you to more simply navigate your completion of immigration paperwork using online software. Your insights and collaboration throughout this process will help make this happen.” At this time, Emma works best with Chrome, Safari, Firefox, or Internet Explorer 9, USCIS reports. Employers. In an August release that announced the program, USCIS described the purpose of the Twitter Office Hours as a way to help as many customers as possible. Automated eligibility quizzes were created using instructions, rules and regulations published by the USCIS and only indicate whether you meet minimum eligibility requirements to apply for the given immigration benefit. Emma, our online virtual assistant, quickly answers questions about immigration benefits and guides you through our website.

Are you a real person, or a robot?

We are working hard to serve you and continue to make improvements to Emma, our Spanish-speaking Interactive Virtual Assistant. USCIS is working on a combination of rulemaking, policy memoranda, and operational changes to implement the Buy American and Hire American Executive Order. Below Emma’s answer, she might also offer information related to your question. This is the USCIS preview website. She is available in English and Spanish. Skip to main content. A-Z Index Adoption Appeals Archive Avoid Scams Citizenship Citizenship Resource Center Executive Actions on Immigration Family File Online Forms Glossary Green Card History and Genealogy Humanitarian Military myUSCIS Outreach Site Map USCIS Videos Visit the U.S.

See the chart below to see the differences in the current vs new fees.We are not a law firm, and this site and our software are not a substitute for the advice of a lawyer and do not contain or constitute legal advice. On myUSCIS, you will find: Up-to-date information about the application process for immigration benefits; Tools to help you prepare for filing and help finding citizenship preparation classes; and Information to help explore your immigration options. Canadian Applicants.

Ask Emma” link in the upper right corner of the page or the “Need Help” icon on the bottom of some pages. Citizenship and Immigration Services (USCIS) as blank forms with written instructions. She also knows a lot of common search terms. Emma provides customers quick help allowing easier navigation in finding information from USCIS.

The E-Verify Contact Center is available to assist you with using E-Verify, password resets, assistance with cases and technical …
Emma was created in response to a developing need in self-help tools and to enhance customer service. Inspired by her namesake, our Emma can help you find the immigration information you need.Emma answers questions based on your own words; you don't need to know “government speak”. Este es el sitio web de prueba de USCIS. After that I asked if there was any progress on my case since I submitted an RFE that was received …
USCIS customers are asking Emma, our interactive virtual assistant, more than 1 million questions a month. Emma is named after Emma Lazarus, the woman who wrote the sonnet “The New Colossus” which appears on a bronze plaque at the base of the Statute of Liberty (“Give me your tired, your poor…”) USCIS states: “Emma is an example of a new way of thinking about making our online tools and services as useful as possible. I spoke to an officer on Emma yesterday to ask about if my biometrics had been filed for an appointment yet (April 8 2020 PD) and was told they had not yet been filed. The forms that can be completed using our software can be obtained for free from the U.S. Emma is named for Emma Lazarus, who wrote the poem inscribed at the base of the Statue of Liberty about helping immigrants. For a research appointment or other assistance, please email If you would like to provide feedback on this uscis.gov website, you may email us at Do not send information about specific cases to this address.

Email USCIS.Canada@uscis.dhs.gov for general immigration inquiries. Meet “Emma,” a computer-generated virtual assistant who can answer your questions and even take you to the right spot on our website. To send your feedback or ask for technical support, please email us at To learn more about Emma and see examples of questions applicants are asking her, check out this short video: Official Website of the Department of Homeland Security Self-help software and customer support services are provided solely at a user's direction. myUSCIS provides a personalized account to help you navigate the immigration process.


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