We also recommend that you block premium and direct carrier billing services through your carrier to prevent charges from being processed by another pay by mobile service.To proceed with a refund request, we require you to provide the following:You can request a refund for transactions made in the 45 days prior to submitting your dispute. The Boku platform by numbers: 3 B+ potential users $ 6 B+ annual payment volume. You're welcome :)! One of these options may help you find the answers you need.

Surely EE SHOULD CONTACT CUSTOMERS before they pay 3rd parties.

If replacing for a product of higher cost, customer is responsible for paying difference in price.

They only seem to have a serviced office in London with no phone number.

b) Once a product has been opened, Boku is un-able to accept the return or refund this product c) Boku will then offer you a replacement product of equal or lesser value. Sony Playstation will be my first port of call.

My contract with EE. We create revolutionary, exclusive formulas that utilize ancient secrets with a progressive twist.Join our newsletter below & you'll also receive updates on special offers, free giveaways, and once-in-a-lifetime deals.

They should also raise a ticket and send you an email with a link to the Boku support site where you'll set up an account (seems you have to do this for a ticket reference).

The PS app also contains ads which will link to Boku, so it's easy for your son's to accidentally be fooled into thinking these are part of the PS network. I have been fraudulently charged nearly £400 by EE OVER MY BILLby EE for 3rd party services I have NEVER requested or received by BOKU. If you want to take charge of your health, just enter your email address and we'll do the rest!The worlds best Organic, Vegan and Kosher superfood powders.

The customer must authorise the transaction by either replying with a keyword, or entering a PIN number before they can be billed.We have blocked the provided mobile number from use with our service.

They will also tell you that it will have to be escalated for a manager to check if you're entitled to a refund.

Anyone know how I can get my money back?Already put stop on all phones now for 3rd party sellers.EE must be getting some financial incentive to allow this to happen. Contacted Boku and they’ve been less than helpful.EE happily pay 3rd parties and bill me for something I knew NOTHING about. They'll say that they only charge if people reply Yes to the text but it's rubbish as they'll charge no matter what you reply - just the reply triggers it. You can lock out payments on the apps store, and via your online account (Menu- manage your device) but ultimately the bill payer is responsible for any charges incurred.

It's a real pain in the ass, but I couldn't afford to wait for the possibility of being refunded by EE. Tell them that your daughter (who is a minor (I'm assuming she's under 18)) was charged and that it was through an unsolicited text they sent out and had no authority from you.

It's some process and will take several weeks. The Customer Care Portal enables you to view the payments you’ve made using Boku during the last 6 months.

24 M monthly active users.

The one game they bought has been charged to credit card as usual.

Then had to report to The Police And Actionfraud who gave crime ref number.

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