trailer Public service is a service intended to serve all members of a community. 0000005631 00000 n As one of the most densely populated areas in South Africa, Alexandra also encompasses many of the problems associated with township living.

How to work in an agile way: principles, tools and governance. 0000002537 00000 n 0000005784 00000 n When any guidance within this topic is updated Pseudonyms will no longer be permitted.By submitting a comment, you accept that CBC has the right to reproduce and publish that comment in whole or in part, in any manner CBC chooses. It will take only 2 minutes to fill in. 0000004207 00000 n 0000035347 00000 n libraries delivering batches of books to daycares While this realization complicated our research, it ultimately was revealing and allowed us to witness the excitement and vibrant nature of South African democracy.“Service delivery” is a common phrase in South Africa used to describe the distribution of basic resources citizens depend on like water, electricity, sanitation infrastructure, land, and housing.

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Agile delivery community; Standards and assurance community Our first stop was the Alexandra township, once known as the “Dark City” due to its lack of electricity. Don’t include personal or financial information like your National Insurance number or credit card details.To help us improve GOV.UK, we’d like to know more about your visit today.

Introduction.
The path ahead: Service delivery transformation. In response, the number of “service delivery protests,” or protests demanding better service delivery, has increased in recent years. %PDF-1.6 %���� 0000080418 00000 n This, as the Department of Water and Sanitation has delivered thousands of water tanks to many areas who suffer dire shortage of water, in order to assist locals to keep hygiene during this time. They said corruption within the local municipality has led to prolonged lack of delivery of sanitation, water, electricity, and decent housing. When we asked the protesters if job creation is a responsibility of the government, the majority responded yes.

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0000008911 00000 n 0000079590 00000 n Find out what the cross-government community does and how to get involved.

During the celebration, we talked to various participants about the service delivery industry, mostly focusing on housing, water, and power shedding. 0000005257 00000 n 0000004137 00000 n

This again refers back to the question of what constitutes service delivery.

Electronic government (or e-government) essentially refers to "utilization of Information Technology (IT), Information and Communication Technologies (ICT s), and other web-based telecommunication technologies to improve and/or enhance on the efficiency and effectiveness of service delivery … Government exists among other reasons because it is the only structure that can properly provide the guidance of certain critical services such as public order, safety, infrastructure, management and maintenance of public roads and so forth. A volunteer at the celebration told us about his everyday struggle for basic services. With almost 70 percent unemployment and poor infrastructure in areas like sanitation and electricity, there is dire poverty and high crime rates.After Alexandra township, we visited Sharpeville. 0000035544 00000 n Government has been providing water to citizens during lockdown. The only way to express their grievances is through these protests.Sharpeville is the epicenter of the country’s Human Rights Day celebration. Designing the service delivery system should focus on what creates value to the core organisations and how to engage frontline employees to deliver the ultimate customer experience. As a result, people cringe when they need to engage with government. As South Africa continues to be on the 21-day lockdown, service delivery has seen an increase among many communities in the country.

Historically there has been a stigma around government services. Join the community . 0000006218 00000 n xڼUL[U>�-��RyJ�MCV���*1KA\6�b�[H��f ��d��B���"&c�`4��@I3˖L���b$����������|�;�|�9�} ���/��H�Z$xx X/rCR���@�ODwLfV��m���*D

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